I appreciated your regular email communications of efforts to resolve many of these issues and welcomed the opportunity to gather with you and my fellow travelers for a series of small person to person and/or virtual meetings in July. When you described your personal financial and emotional reactions to the postponement, I learned I was not alone in my disappointment, sadness, and frustration.
Your proposed solutions addressed all of my concerns and most importantly communicated to me and fellow travelers that you truly care about the people who choose to travel with you. Such commitment to address the needs of the customer is rare in the business world! The way you sorted through all the original information about accommodations, flight arrangements, activities and events and were able to offer us your wonderful proposed solutions baffles me. I don’t know how you did it, but you miraculously converted a hopeless situation into a hopeful, exciting one.
You are to be admired and respected.
